Privacy Policy - Dentor ClinicLast Updated: February 4, 20261. Introduction
Dentor Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our AI-powered messaging assistant through Instagram, WhatsApp, or Facebook Messenger.
2. Information We Collect
When you communicate with our messaging assistant, we may collect:
- Contact Information: Your name, phone number (for WhatsApp), and social media username
- Message Content: The questions and information you share with our assistant
- Service Preferences: Information about dental services you're interested in
- Appointment Details: Preferred dates, times, and any special requirements
3. How We Use Your Information
We use the information you provide to:
- Answer your questions about our dental services and pricing
- Help you schedule appointments
- Provide personalized service recommendations
- Connect you with our administrative staff when needed
- Improve our AI assistant's responses and service quality
4. How We Store Your Information
Your conversation history and contact information are securely stored in our database. We use industry-standard security measures to protect your data from unauthorized access, disclosure, or modification.
5. Data Sharing
We do NOT sell, trade, or rent your personal information to third parties. Your information is only shared with:
- Our Clinical Staff: When you request an appointment or consultation
- Service Providers: Trusted partners who help us operate our messaging system (e.g., hosting providers, AI services)
- Legal Requirements: When required by law or to protect our rights
6. Third-Party Platforms
Our messaging assistant operates through Meta's platforms (Instagram, WhatsApp, Facebook Messenger). Your interactions with these platforms are also subject to their respective privacy policies:
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of future communications
8. Data Retention
We retain your conversation history and contact information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time by contacting us.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our messaging assistant after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
